Shipping & Returns

Shipping

Due to how many orders we receive, it may take up to 7 days to fulfill your order. This also depends on your shipping option chosen at checkout.
If you have any questions regarding shipping please email info@betterorganicskincare.com

Order Tracking

You will be sent a shipping confirmation email with a tracking number once your order is shipped.
If you have any questions regarding shipping please email info@betterorganicskincare.com

Returns Policy

Our refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, please email info@betterorganicskincare.com with the subject "Refund Order #[place your order number here].

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back.

There are certain situations where only partial refunds are granted (if applicable) Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened Any item not in its original condition is damaged or missing parts for reasons not due to our error Any item that is returned more than 30 days after delivery

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@betterorganicskincare.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Customer Support

You can reach out to Better Organic Skincare anytime by emailing info@betterorganicskincare.com